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Please note during Black Friday, Cyber Monday, our delivery times will be longer. Please allow 5-15 working days depending on the item ordered.
We love bringing you the greatest products to enhance your Connected life. Unfortunately, sometimes we can only get these items for you by importing them from outside of South Africa.
For products which we need to import for you, they will be denoted by the words "Special Import" in the title, please allow an average of 10 working days from order before your order is ready to ship to you due to these products having to be specially imported. (We're saying 10 working days to be safe, it can at times be sooner but also longer in the event of delays either in transit, at customs or any other unforeseen delay which is beyond our control )
For products which we source locally, denoted by the words "Local Stock", these normally ship anywhere between 1-3 working days. At times, availability may be an issue and it may take longer, we'll inform you as soon as we're aware of this.
Contact us via help@connecteddevices.co.za for any more information concerning product delivery times.
Simple, Hassle-Free Returns. We believe that returning your product should be as easy as it was when you placed your order for it.
We require all returns for any reason to have an RA Number. Pretty much all items on Connected Devices can be returned for any reason for a full refund except items that we’ve ordered specially for you. These items are indicated by “Special Import” in the title of the product.
For any queries on the above or our policy or to request an RA Number, please get in touch via help@connecteddevices.co.za
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We offer free delivery for all orders within South Africa. For orders outside of South Africa, shipping is available from R500 to most countries on the continent.
We only ship using professional courier partners including Courier IT, The Courier Guy and Dawn Wing.
Once you've received a notification that your order has been shipped, you will receive notifications at every status throughout the delivery. You can expect your parcel to arrive usually anywhere from 1-3 working days after this notification.
For information on lead-times, please view the "Delivery Times" tab.
hi will it also take 7-10 working days if I order this the Xperia AX and I am staying in Namibia and is the coast price R 1 899.00 up till the 24th of December 2020
Hello Kennedy,
Thank you for your question.
Unfortunately we do not deliver to Namibia. However you would be more than welcome to arrange your own courier to collect it once it is ready for collection from us. It takes 7-10 working days to reach us once the order has been processed.
The price will remain the same for as long as stock at our supplier lasts.
Stay safe and regards,
The Connected Devices Team.
Hi if I buy this item online how can I can I pay for it? And how can I wait to receive this item
Hello Thulani,
Thank you for your question.
When you get to the payment section of the order you will be given the various way to pay (EFT, credit card, direct bank transfer, Bitcoin and more).
As a special import, we would import it especially for you, barring any unforeseen delays you would receive it within 7-10 working days of the order being processed (paid for). We would keep you updated every 3 working days re the progress of your order.
Regards,
The Connected Devices Team.
Morning Payment on collection in Sandton offices ( pay when I pick up the phone in your Sandton office by EFT or Credit card ), that's what's appears on your payment methods, does it really apply ?. Last time ordered the phone , it has been cancelled because I didn't pay, so I was so surprised because I selected this method of payment
Hello Sipho,
Thank you for your question and apologies for the late reply.
On special imports we require a minimum of a 10% deposit before we are able to process the order. The reason we do this is due to the fact that we will be importing the device especially for you and we don’t want to import items where we may not end up selling them (if the order doesn’t get paid for. The balance may be paid on collection once the device arrives at us.
Regards,
The Connected Devices Team.
Hi Does Xperia XA has a slot to put external memory card.
Hello Sipho,
Thank you for your question and apologies for the late reply.
The Xperia XA has a dedicated SD slot of up to 256 GB
Regards,
The Connected Devices Team.
What is the stay time
Hello Joel,
Thank you for your question.
As the Sony is a special import, imported especially for you, it would take approximately 7-10 working days to reach you once the order has been processed.
Regards,
The Connected Devices Team