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Coronavirus Lockdown

28/04/2020 - 10:00am

Here's to us all being well and safe.

Import of shipments from abroad has now resumed and we're able to receive delivery of imported goods.

Our pricing and availability is updated daily and we expect to deliver orders, within our average of 7-10 working days assuming no unforeseen availability issues.

Collections and deliveries will take place during normal working days, some delays may be encountered due to lower staff resources at the courier partners.

For previous updates, please refer below.

09/04/2020 - 16:30pm

 

Here's to us all being well and safe.

Changes in the regulations now permit us to operate and dispatch mobile devices (Phones and Tablets only).

We are working on obtaining access to our warehouse (which is in a shared storage facility).

We are awaiting delivery of our imported goods which have been in a secure storage facility (since delivery was not possible due to lockdown), and all customer orders for those goods will be prepared for dispatch. All affected customers will be notified via e-mail within 48hrs of the time of this update being published.

A dedicated category for items which can be dispatched during this time can be found here.

All other product supply remains unchanged until further notice, as per our prior update of 25/03/2020 at 22:30pm.

Our courier partners are working on reduced staff complement, delays should still be expected. Thank you in advance for your patience.

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We thank you for your continued support. Stay Safe, Stay Healthy

The Connected Devices Team

 

09/04/2020 - 12:00pm

The Presidency has announced that telecommunications forms part of essential services which can operate during lock-down. Connected Devices has registered as an Essential Service business, we are therefore able to dispatch Smartphones and Tablets to our customers.

It's important to do our part in preventing any possible spread of the COVID-19 virus, as such we're ensuring that we do whatever we need to in order to ensure the recommended safety standards are deployed and most importantly, adhered to.

The WHO (World Health Organisation) has issued best practice guidelines which we continue to adopt alongside our courier partners and customers too.

It's worth noting :
  • Any product and further sealed package will be sanitized prior to dispatch.
  • All team members not working remotely will wear gloves and masks when on the premises.
  • Our team working on the premises will undergo frequent temperature checks throughout the day for any signs of illness.
  • Our nominated courier partners are continuing to practice recommended hygiene standards including the wearing of gloves, masks and hand sanitizing (post every collection and/or delivery)
  • The drivers are no longer required to obtain signatures so they will take a picture at the time of delivery and will keep a recommended distance of 2m when collecting or delivering.

We're relieved to be able to fulfilling the needs for the essential devices (Mobile Phones, Tablets and Routers) whilst observing the best practices in place.

Any products that fall outside of this category will unfortunately only be fulfilled, at the earliest, once the lockdown period is over.

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We thank you for your continued support. Stay Safe, Stay Healthy

The Connected Devices Team

25/03/2020 - 22:30pm

What a week it's been so far. We now (finally) have concrete information as to how things will (or won't) work during the lockdown period.

Our offices and warehouse are forcibly closed as at 5pm Thursday 26 March and will re-open at 8am on Friday, 17 April (assuming currently published "21 Day Lockdown" period remains as currently stated).

What we won't be able to do :

We will not be able to dispatch orders, receive shipments, collect or receive returns from Friday 27 March to Thursday 16 April (both days inclusive).

We will not be able to work from our offices

What we will be able to do :

Any orders not yet fulfilled at the time of lockdown, would only be able to be fulfilled from the earliest, 17 April on the basis that the current published "21 Day Lockdown" period remains as currently stated.

We'll be available digitally via Phone, Apple Business Chat, Live Help, E-Mail and Facebook.

Our Customer Service Team will still operate our usual hours of 8am to 5pm during this period.

All orders can continue to be placed, will be processed and where applicable for the product types as below :

"Local Stock" - Items will be reserved in our warehouse or at supplier

"Special Import" - Items will be able to be reserved at supplier and imported when possible and stored until delivery to us is possible,

Dispatch / Collection on 26 March

We will operate as normal on Thursday 26 March, however we cannot guarantee whether orders dispatched on this day will get delivered onwards.

If your order is due to ship, we'd recommend collecting if you're located in Johannesburg. Alternatively, you can request your order to held back with us.

If your order is dispatched but unable to be delivered due to the "21 Day Lockdown" restrictions, it will be securely stored at the courier warehouse facility until the next delivery opportunity.

All our packages are fully insured, irrespective of their location, up until delivery is completed successfully.

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We thank you for your continued support. Stay Safe, Stay Healthy

The Connected Devices Team